Frequently Asked Questions

Frequently Asked Questions- (For Creators/Influencers)

  • Why not just use E-Bay or DePop? Or how is it different than E-Bay or DePop?

-We give you the ability to create your profile with a Social Media feel. You are also able to monetize or trade freely all types of tangible and intangible products.

-We give you statistical charts on your store’s productivity.


  • Where do I go to POST and MANAGE Products/Store?

– In the upper right-hand corner of the homepage, click on “My Account”. Next, on the left-hand margin, under “My Account”, click on “Store Manager”. The store manager gives you access to manage ALL your store needs. ALL things from Auctions, Orders, Products, Refunds etc…


  • What is a “Dashboard”?
    -A dashboard is a visual display of all of your data. While it can be used in all kinds of different ways, its primary intention is to provide information at-a-glance, such as KPIs. You have many Dashboards for many types of data, however, Dashboard 1, which is also labeled “My Account” gives you quick access to

-Recent Orders

-Shipping and Billing Addresses

-Edit your password and account details


  • How to change my password? You can change passwords in three ways (3)…

-In “My Account”-in my account window hyperlinked  ”edit your password and account details”.

-Located thru “My Account” on the left sidebar under “Dashboard”, click on “Account Details”.

-In “Store Manager” click on your Profile Picture in the upper right-hand corner of the store manager page.


  • How to add my Shipping Vendor Account to my MXS Account? (ONLY FEDEX, UPS & DHL)


  • How is the shipping process?

-The creator/Influencer is responsible for the shipment and the buyer is responsible for paying for shipment.


  • Refunds?

-Purchases are final and Non-refundable thru MXS.

-However, we encourage all creators to do what is right, in it’s each specific transaction and the creator has the ability to complete a “Refund” thru their “Store Manager”.


  • How do I retrieve payment?

-Go to “Your Account” and look at the margin on the left. There under “My Account” select “Payments” and you are able to transfer money to your bank account within 3-5 business days.


  • Why is my Product flagged or missing?

-MXS, as agreed in our terms, that a product must have at least 1 “product only” photo.


Frequently Asked Questions- (For Guest/Buyer)

  • How do I enter my card information to purchase?

-Go into your “profile” in “Menu”


  • Didn’t receive a shipment?

-Contact our Support Team with Order #, and a brief statement.


  • How is the shipping process?

-The Creator/Influencer is responsible for the shipment and the buyer is responsible for paying for the shipment.